I could expound positive compliments for pages about Direct Control and the advances it has helped us make in the way our business operates; I’ll do my best to be succinct:

We have 27 anaesthetists in our group.  We had used the same software for 10 to 15 years.  With advances in our hardware and volume of work, the program we were using would freeze and crash our server causing interruption and frustration constantly, we needed to find something that was well written, dynamic and would grow with our practice needs.

Written to be compatible with the Microsoft environment with its SQL data base, stable within our Windows terminal server platform and more than capable of growing with us as our practice evolves in size and complexity, our IT support company gave Direct Control the big green tick, saying it was a well written sound program.  Direct Control was the perfect solution for our business. 

When we took on Direct Control, we used the opportunity to overhaul our work practices. We decided to not only have the staff interacting with the program but also the doctors!  The idea was met with a little trepidation.  With Robyn’s exceptional teaching skills and enthusiasm we held some instructive training days and we had all the doctors and staff ‘logging in’ and skilfully navigating through the program in no time. 

We challenged everything we knew about anaesthetic billing when we changed over to Direct Control, we restructured our work flow and the results have been remarkable;

Before, doctors would bring batches of cards in to the rooms; the cards had all the details on them for billing the patient’s account.  The inputting and billing of the patient’s episode of care was all done post operatively, there were no time measures, thus it could, and often would be done weeks even months in arrears.  Work would build up and up and there would be pressure to try and keep the work moving to keep cash flowing. 

Now the patient data is entered prior to surgery, doctors enter their own invoices, accounts staff check and submit/issue the accounts, the Eclipse payments are automated the  accounts are done daily.  The entire ‘billing’ process is more efficient.  We are able to measure and audit our processes utilising the detailed reports available with Direct Control.  All accounts are up to date and the staff are able to concentrate on other areas of the practice we are developing.

We no longer have a paper diary (which was a massive big book which was on its own trolley to move around the room) we use Outlook with the Direct Control Addin, exclusively, as our diary.  With Microsoft Exchange each doctor is connected to their diary with their iPhone/smartphone at all times. 

Direct Control’s support and backup has been and continues to be helpful, accessible and professional. 

Direct Control has completely changed what we do and how we do it for the better. I am confident that the relationship with this innovative program which facilitates effective work systems will continue well into the future.

Sue Viney
Administrator
Stace Anaesthetists

 

 

 

Imaging @ Olympic Park submit HCP Data electronically via email directly to contracted Health Funds on a Monthly Basis.

Software used by Imaging @ Olympic Park is Direct CONTROL, which is a very reliable system and the Help Desk offers outstanding support when required.

Patrick O'Halloran - DPC Manager (Radiology)

 

 

After having difficulties with previous systems in our small but busy day surgery we were especially careful in choosing our software this time around. Direct CONTROL™ has proved to be a reliable, efficient and user friendly system. The system adheres to the typical workflow of a modern practice, from patient registration to sending data to the department of health and ageing. The familiar surroundings of Microsoft office make it ideal for creating a variety of documents and communicating efficiently with staff. The integration with other programmes such as MYOB works very well. The support is prompt and professional and generally resolves issues without difficulty. The system reflects a software-design team that is well informed about the regulatory requirements of a day surgery and the expectations of patients, surgeons, health fund needs and Medicare.

Sydney Oculoplastic Surgery Testimonial (Ophthalmic Surgeon and Day Hospital)

 

 

We recently reviewed the progress we had made since commencing with Direct Control.

Whilst a little subjective we believe that the functionality of Direct Control has contributed to us being significantly more efficient with our processing.

Recently an employee left and we did not need to replace her.

Our current work load is so under control that staff are looking for more work to do.

Naturally, it is my intention to use this spare capacity to find ways to become more efficient.

During the last three months we have added two Anaesthetists to the group with a further one expected in the next four months.

We will not need any more staff to support the additional Doctors.

All this suggests that the Direct Control is proving to be a most excellent tool for our organization.

Gary Bird - Commercial Manager - Axxon Health Pty Ltd (Anaesthetists)

 

 

Carestream Health (formerly Kodak Health Group) is a supplier of imaging and information solutions to the global radiology market. Since every country has different reimbursement schemes and rules around funding of radiology we partner with local organisations to complement our solution with the addition of a local billing product believing that this component is best left to those whose core business is billing. In Australia we have had a checkered history with previous partners in this area and following a long selection process over the last 2 years Carestream Health was very pleased to select CONNECT DIRECT as its partner. CONNECT DIRECT was chosen based on expertise in healthcare billing, market place experience, product features & functionality, future business viability, willingness to partner, cultural fit to our organisation, ability to provide customer value and its wonderful focus on its customers."

Carestream Health

 

 

Since I started at working at {Medical Practice}, I again have had to learn a new computer program, after trying several programs over the years; I have found this program easy to navigate and very user friendly. We have sub sites and they are linked via one main server and after training with staff they have also come to appreciate the easiness of this program. I am happy with Direct Control, and you are also able to express new ideas for software to make life a little easier for us who use the program daily."

Client

 

 

 

 

CONNECT DIRECT is an innovative company that is staying at the forefront of its domain. They are quick to market to meet consumer demand and have great flexibility in working with partners. I believe this stands them in good stead for a strong future as a company and recommend them for grant of monies to support their expansion.

Software Partner

 

 

I just love it!

Client

 

 

I want to marry your software and have its babies!

Client