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Ratio What does it do? How to calculate Current Measures the financial health of your business. A Healthy Business results in 2+ Divide your Total Assets by your Total Liabilities Quick Measures your business liquidity. The optimal result is 1+ ​Divide your Current Assets (less stock) by your Current Liabilities Stock Turnover Many Practices are now selling products and often cash can be tied up in unsold stock. ​Cost of goods sold divided by the average value of stock ​ Average Fees Earned by Practitioners Individual Practitioners can compare their fees earned with average fees earned ​Total Fees earned in a given period divided by the number of Fee Earning Practitioners Average Fees Earned by all Personnel Staff members can see a result from their efforts and share in the rewards ​Total Fees earned in a given period divided by the number of Personnel Average Hourly Income ​Calculates the average hourly income ​Total Fees earned in a given period divided by the total Working Hours of Fee Earning Practitioners Average Hourly Expense ​Calculates the average hourly expense ​Total Expenses in a given period divided by the Total Working Hours Average Daily Expense Calculates the average daily expense for running your business ​Total Expenses in a given period divided by the Total Working Days Break Even Take the Average Hourly Income and see how many hours you need to work to cover the expenses for the day. Once the expenses are covered, the income to end of day is then profit. Calculate this for the week instead of the Day and you might be more relaxed about having a day off. ​

Affordable pricing for a cloud based solution to include Windows Server and Microsoft 365, Remote Scanning and Managed Services. Email support@directcontrol.com.au if you want to know more.

Provider Portal View appointments Update Client/Patient details Verify View Informed Financial Consent (IFC) Convert to Invoice View Client Portal Client Portal View and Update Details Complete Health Summary Complete Informed Financial Consent (IFC) Complete Pre-Admission Questionnaire (PAQ) View Reminders and Results View and Pay Accounts Upload files Outlook Addin If you have installed the Direct CONTROL Outlook Addin, you can make Client appointments directly in Outlook or in Direct CONTROL Calendar View that automatically synchronises with Outlook. You can then synchronise your Outlook Calendar with your mobile phone. iPhone ... How ? Android ... How? ... Check the manual that came with your Smart Phone Remote Access There are a number of ways to log on remotely using various devices. TeamViewer ... www.teamviewer.com Remote Desktop Protocol (RDP) from a PC to a Server If not obvious, you will find this under Start - Accessories - Remote Desktop Connection Save to your Taskbar for easy access. How? Right-click and select Pin to Taskbar if in Windows, or Hold down the right mouse button and drag it to the Taskbar You will need the IP address to the Server or your IT people may give you something like mail.servername.com.au (could have :xxxx at the end) You also need your username and password Ensure in the RDP settings you have full screen selected Remote Desktop Protocol (RDP) from a MAC to a Server ... http://www.microsoft.com/mac/remote-desktop-client Virtual Private Network (VPN) ... talk to your IT people iTap RDP if accessing from an iPad or iPhone. Download this from the App store and setup with IP address, username and password Devices iPhones iPads Androids PCs Macs Please email support@directcontrol.com.au for more detail about the above

There are over 80 Health Funds in Australia the majority of which are members of the Fund Group Australian Health Service Alliance (AHSA). Each Group has various billing rules that need to be followed if the Practitioner has entered into an Agreement with them and some Funds have setup their own Fee Structures and have their own Group. If you need to contact a Fund or to Register with a Fund, you can find a list of them here http://www.privatehealthcareaustralia.org.au/for-providers/contacts-for-providers/ Other Groups are: BUPA Medibank Private GMHBA HCF NIB St. Lukes HBF ARHG The Australian Regional Health Group (ARHG) have a number of Regional Funds as members. This group does not have a Fee Schedule for Medical Billing. They do, however, enter into Contract fees for Hospital Billing. The majority of Funds also participate in Direct Billing. This is known as ECLIPSE for Medical Billing and In Hospital Claiming (IHC) for Hospital Stays. Stay Up-To-Date Take time to update the Contact Management – Insurers/Companies table. Health Funds are being taken over and merging and it is hard to keep up. On your first installation of Direct CONTROL™ the Insurers/Companies table contains Health Fund detail for you to maintain and ensure the detail is relevant to you. Direct CONTROL™ software updates do not change this table. Go to http://www.medicareaustralia.gov.au/provider/business/online/eclipse/files/health-fund-functionality-and-contact-details.pdf You also need to know that GU Corporate (ex Grand United) only looks after corporate health funds and they do not ECLIPSE. There are over 300 of these funds and include Boeing Australia, Cadbury Schweppes, Caltex, Caterpillar, FAI, Kraft, Motorola and Rockwell to name a few). Grand United non-corporate funds are now Australian Unity. Better Health no longer exists. Use AHM Not all Health Funds have Agreements with Hospitals. You will find Hospital Agreement details here: http://www.privatehealth.gov.au/dynamic/healthfundlist.aspx Participants IDs Also known as Fund Brand IDs and on the link above they reference ATO IDs that may differ from the Participant ID. All very confusing and sometimes there is a typo in the documentation provided! Some funds actually have one ID for ECLIPSE and another Statutory Reporting ... just to keep us on our toes. So Direct CONTROL allows for three Fields to store these IDs being: HCP for Hosptial Casemix Reporting IHC for Hospital Medical Billing IMC for Doctors Medical Billing

Tasks you should complete at the end of each working day: Daily Banking Printout tomorrow's Appointment List Backup Celebrate your achievements Daily Banking You can generate Bank Deposit Reports from Direct CONTROL to accommodate your banking needs. However, the preferred method is to generate these reports ONLY to check accuracy of data entry and then export your transactions to your Accounting Application and complete the Daily Banking in that Accounting Application. In Direct CONTROL, select Reports - Bank Deposit Generate Bank Deposit Reports for Payment method EFTPOS and ensure that this agrees with your EFTPOS machine settlement on the day If banking Cash and Cheques, generate a Bank Deposit Report selecting Cash and Cheques Go to Regular Tasks - Export. You can export to one or many accounting files taking note that all transactions are exported successfully. Open the Accounting Application and select Banking - Prepare Bank Deposit The Prepare Bank Deposit form lists all Receipts that have been allocated to the Undeposited Funds Account. On your selecting Receipts and Recording they are then posted to the Working Cheque Account in readiness for the Bank Reconciliation. The aim of the game here is to: settle your EFTPOS and Record for each day settle your Cash and Cheques when you physically take the Cash and Cheques to the Bank settle your Direct Deposits when you know they have been deposited on your Bank Statement (the same applies for PayPal for those who use it) Normally you would do this process each day and therefore not have the range of dates that are in the example below. Select Receipts by: Payment Method EFTPOS to view only the EFTPOS Transactions To settle the EFTPOS for 28/08/2007, locate your EFTPOS settlement slip and the attached individual EFTPOS receipts and click in the Deposit column to the right of the transactions if these details are correct. If there are any errors (should have been a different payment type or different date), you can click on the White Arrow to open the transaction and make any changes before recording. Change the Memo to read EFTPOS Merchant Summary and if processing for a past date, change the Date as well. When you are sure your Total Deposit Amount is the same as your EFTPOS settlement amount, click on Record and these transactions will have been removed from the Prepare Bank Deposit View to one deposit in the Working Cheque Account for Bank reconciliation. If necessary, repeat the above steps to settle past EFTPOS. To settle Cash and Cheques, Select Receipts by: Payment Method: Cash and Cheques. If all is correct, click on the white arrow at the top of the Deposit column to select all Click on Print to print the Bank Deposit Slip to take to the Bank. Ensure you have added the bank details (BSB and Account Number) into the Bank Account via Accounts - Edit Bank Account - Bank Details. Click on Record and these transactions will be removed from the Prepare Bank Deposit View to one deposit in the Working Cheque Account for Bank reconciliation Print out tomorrow's appointments If, for any reason, you cannot use your computer tomorrow at least you will have in front of you a list of the appointments for the day and know who is coming in. Should people ring for an appointment on the day, you can easily put them in. Should they ring for an appointment in the future, just take their name and number and call them back when the computers are up and running again. Backup Backing up data is essential. Have your IT people ensure that this is happening for you automatically each evening. Many people today back up to the hard disk in the first instance and then copy this back up to either DVD, Memory Stick or external Hard Drive. You could also backup to a Notebook to store your backup and to have this notebook setup to mirror your Server so that if you had to you could just point all workstations to it. Another good method is to use Logmein Backup. Email support@directcontrol.com.au should you want to know more about this.

Bad Debts can be avoided by: Carrying out an Online Eligibility Check (OEC) prior to the procedure Taking the Prepayment for any Out Of Pocket (OOP) from the client before providing the services Full payment if Client has no Private Insurance or no Medicare Number Out-Of-Pocket (OOP) if Fund allows. Ensure that your IFC references that the Client is responsible for full payment of the account to include any other charges should the Fund decline to pay Utilise Direct Billing to Medicare (Bulk Bill) Utilise Direct Billing to Medicare (DVA) Utilise Direct Billing to Health Funds (ECLIPSE) Request for comment on the Invoice that payment is due within 14 days Should you need to send out reminders, this is completed as follows: Patient Accounts that are unpaid in total Go to Reports - Statements (this should be a task for the third week of each month if you follow up accounts monthly or every second week if you follow up accounts fortnightly) For 14 or 30 day accounts ... Select the previous month date range Select Print invoices for Patient Accounts if unpaid in total as they will require this detail for claiming Invoices will print with a 'stronger' comment such as 'This is a friendly reminder that your account is overdue. Please pay immediately' For 30 or 60 day accounts ... Select the month prior to the previous month date range Select Print invoices for Patient Accounts if unpaid in total as they will require this detail for claiming Invoices will print with a 'stronger' comment such as 'Your account is well overdue. If not paid within 7 days, this account will be forwarded to the debt collector' Patient Accounts where the OOP ONLY is outstanding Complete the above steps, however, these can be sent out as Statement and not invoices if you wish. You have the option of printing letters as well with the Statements Third Party Payers Complete the above steps, however, these can be sent out as Statement. You have the option of printing letters as well with the Statements Transactions and Letters ... Please ensure that you have signed off on layouts and informed support@directcontrol.com.au what 'messages' you want to appear on reminders. This should be completed as part of your setup in the first few weeks of using Direct CONTROL

Want to integrate with Xero? Well you can! However, take care and consider the limitations: 1. System limitations to 2000 bank transactions per month and 1000 invoices per month (more detail here), and 2. No Prepare Bank Deposit section Email support@directcontrol.com.au for more detail

Eliminate more data entry by using a Card Reader to swipe Medicare Cards and Credit or Debit Cards. USB plug and play. Cost $250 plus postage. Email support@directcontrol.com.au to order

Direct CONTROL has completed the Notice of Connection (NOC) and submitted our Conformance Vendor Declaration. For our clients this means the following clinical documents can be uploaded to My Health Record (MHR) Discharge Summary Electronic Referral Specialist Letter (rename the Report to Referrer template to be Specialist Letter) eHealth Prescription Record The following can also be viewed in the Clinical Module in the MHR section: Prescription and Dispense View Medicare Overview Observations View Health Check Schedule View Pathology Report View Diagnostic Imaging Report View The Australian Digital Health Agency provides online training, webinars and other tools to assist in learning more about My Health Record. Find out more about My Health Record in specialist practice Latest statistics on how healthcare providers and consumers are using My Health Record Join a webinar to learn about the core features of My Health Record: My Health Record for specialist practices Register and set up access for My Health Record Free online training modules to learn more about using and accessing My Health Record

The ultimate aim is to have Clients/Patients enter detail into forms that then populate your Administration Software to save you data entry. The only way this can happen is by giving them access to an 'app' that feeds directly into your database or by having them complete these forms when with you during a consultation. DC options are: On Screen forms where the data saves as a PDF or Word Document Portals that allow direct entry of data to your database Microsoft EDGE